Terms & conditions

These terms and conditions govern bookings and the provision of cosmetic and device-based services by Maison Beauté s. r. o. at SAVĀYA Beauté. They are available at the salon and made accessible to clients before confirming online bookings.

Mandatory legal provisions and individually agreed terms take precedence.

Services include eyelash extensions and refills, lash lifting, brow shaping and lamination, LPG Endermologie for the face and body, and HIFU for the face and body.

Current services, durations and prices are listed on our price list, in the salon or in the booking system. Prices are communicated before treatment. Additional services are performed only with the client's agreement.

Appointments may be booked through Bookio, by telephone or by individual arrangement. A booking is confirmed when accepted by the provider or confirmed in the booking system.

Clients must provide accurate contact details and consider the communicated requirements and limitations of their chosen treatment. A booking itself is not a payment. No deposit is required for standard bookings.

Appointments may be cancelled or rescheduled free of charge at least 24 hours before the start, through Bookio or by contacting the salon.

If, without an excusable reason, a client cancels or reschedules a confirmed appointment less than 24 hours before it starts, or fails to attend, a contractual penalty of 50% of the agreed booked service price, capped at €50 per appointment, may arise only where such a penalty was demonstrably agreed in writing in advance. Written acceptance may be electronic; merely publishing these terms is insufficient.

No penalty applies if the salon cancels, or if the client proves that the failure was not their fault. The salon will notify the amount and calculation in writing and set a reasonable payment date. Where a valid, due and undisputed penalty remains unpaid, the salon may refuse a new booking until settlement; existing confirmed bookings and statutory client rights remain unaffected.

Statutory rights to withdraw from distance contracts remain unaffected.

Please let us know in advance if you are running late. If a treatment cannot be performed safely and properly within the remaining time, we will suggest another appointment or agree an appropriate adjustment of the treatment and price.

If we must change or cancel an appointment for operational or other serious reasons, we will inform you promptly and offer an alternative. Payments for services not provided will be settled according to law.

Services are usually paid for after treatment using the payment methods accepted by the salon. A receipt is issued in accordance with applicable law. Future prices may change, but an agreed price for a confirmed service will not change without the client's consent.

Multi-session passes are valid for 6 months from purchase. Before paying, clients are informed of the price, number of treatments, start and end of validity, and redemption conditions. Appointments must be arranged sufficiently in advance and taken within the validity period.

If a service cannot be used because of circumstances attributable to the salon, we will offer an appropriate extension or settlement required by law. Statutory rights remain unaffected.

A gift voucher may be redeemed for the service or monetary value specified in its terms. The expiry date is stated on the voucher itself and is communicated before purchase.

Appointments should be arranged so that the treatment takes place before expiry. If the salon cannot provide a service on time for reasons attributable to it, an appropriate solution will be offered. Statutory consumer rights remain unaffected.

Before treatment, clients must truthfully disclose relevant health circumstances, allergies, medications, pregnancy, previous procedures and possible contraindications to the extent necessary to assess safety.

We explain the treatment, usual reactions and aftercare. Where treatment is contraindicated, poses a risk or is of uncertain suitability, we may refuse or postpone it and, where appropriate, recommend consulting a physician. Health data is processed only on an applicable legal basis and to the necessary extent.

Results are affected by individual skin and tissue conditions, natural lash cycles, lifestyle and aftercare. LPG and HIFU do not guarantee a specific amount of fat reduction, circumference change or firming.

However, the salon remains responsible for providing services properly and professionally within the agreed scope. These statements do not exclude or limit statutory rights to complain about defective services.

A defect may be reported in person, in writing to the company's registered office or by email to info@savaya-beaute.sk. See our complaints policy for details.

We will promptly issue written confirmation of the complaint and the period for remedying the service defect, which will not exceed 30 days. If we deny liability, we will provide the reasons in writing. Statutory rights remain unaffected.

Where a booking or purchase constitutes a distance contract, consumers have rights under Slovak Act No. 108/2024 Coll., including withdrawal rights in cases and within periods defined by law.

If a paid service is to begin before the withdrawal period ends, we will obtain the express consent and provide the information required by law. A withdrawal right may be lost after full performance only where statutory conditions are met. The 24-hour cancellation rule does not replace statutory withdrawal rights.

Contact details are used mainly for bookings, communications, performance of services and legal obligations. Information on data processing, client rights and Bookio is provided in our privacy policy. Marketing messages are sent only where legally permitted.

You can request a remedy by emailing the salon. If we reject the request or fail to respond within 30 days, the consumer may, where statutory conditions are met, propose alternative dispute resolution, for example through the Slovak Trade Inspection. The right to apply to a court remains unaffected.

These terms are governed by Slovak law, in particular the Civil Code and Act No. 108/2024 Coll. Changes apply prospectively and do not retrospectively affect existing contracts without the client's consent. Invalidity of one provision does not affect the validity of the others.